Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review the following return and refund policy carefully.

Return Eligibility

Items must be returned within 14 days of delivery.
Products must be unused, unworn, and in their original condition.
Items should be returned in their original packaging whenever possible.
The following items are not eligible for return:
- Final sale items
- Gift cards
- Personalized or customized products

Return Process

To initiate a return, please contact our customer service team at 【请替换：客服邮箱】 with the following information:

Your order number
Reason for the return
Photos of the item if it is damaged, defective, or incorrect

Once your return request is reviewed and approved, we will provide you with detailed instructions on how to return the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Shipping fees are calculated and displayed at checkout.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed back to the original payment method within 5-10 business days.

Please note that original shipping fees are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us at 【请替换：客服邮箱】 within 7 days of delivery. We may request photos of the item and packaging to assist with resolving the issue promptly.

Order Cancellation

Cancellations are accepted within 12 hours of placing your order. Please contact us immediately at 【请替换：客服邮箱】 if you wish to cancel your order.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original order following the above return process and place a new order for the desired product.